Support
Real human, usually replies within one business day.
Email hello@stillnessapp.co with your question, your device model, and (if it helps) a screenshot.
Common questions
How do I cancel my subscription?
Subscriptions are managed by Apple, not by Stillness. To cancel:
- Open Settings on your iPhone or iPad.
- Tap your name at the top.
- Tap Subscriptions.
- Tap Stillness, then Cancel Subscription.
You'll keep access until the end of the current billing period.
How do I get a refund?
Refunds for App Store subscriptions are handled by Apple, not us. Request one at reportaproblem.apple.com. If Apple declines and you have a clear reason it should have been granted, email us — we can sometimes help escalate.
How do I delete my account?
In the app: Profile → Delete Account. This deletes your profile, progress, onboarding answers, and any push token within 30 days.
If you can't open the app for any reason, email privacy@stillnessapp.co from the address you signed up with.
I bought a subscription but the app says I'm still on the free plan
Open Profile → Manage Subscription → Restore Purchases. That re-syncs entitlement from Apple. If it still doesn't work, email us with the email on your Apple ID and we'll check the receipt directly.
The session won't play / audio cuts out when I lock my phone
Make sure background audio is allowed: Settings → Stillness → ensure "Background App Refresh" is on, and that the iOS silent switch isn't engaged. If it still drops, email us with your iPhone model and iOS version — we'll send a debug build.
Is my data shared with anyone?
No selling, no advertising. The full list of processors and what they see is in the Privacy Policy.